"Navision running support"



LUKOIL Lubricants Europe GmbH


announces Tender No. LLE-A1930 for


"Navision running support".


Bid submission deadline: 14:00 on 20.11.2019 via courier mail to

LUKOIL Lubricants Europe GmbH

Uferstrasse 8, A-1220 Vienna, Austria;

attn.: Anastasiia Kirizii, Procurement Specialist


To request a copy of the Tender Documentation free of charge:
please contact anastasia.kozhara@eu.lukoil.com and include the following information in your e-mail:

full name of your company; mail address; telephone; fax; e-mail address; full name of contact persons and their e-mail addresses.

Registration deadline: 14.11.2019


LUKOIL Lubricants Europe GmbH (COMPANY) is inviting you to its tender LLE-A1930.

LUKOIL Lubricans Europe is searching for supplier for Navision running support.

Service description and requirements

  • Payment per month based on actual hours of previous month
  • Monthly report of costs/ hours per project/ support type (ticket no) in excel/ csv file
  • Min. 5 employee & response within same business day for critical business cases (def. business critical, no order related documents can be booked or interface to production issue)
  • If different hour rates for support/ on-site & development monthly costs split like following:

                      50% Support (incl. Bug fixing)

              5% On-Site, with no additional travel costs

              15% EDI / Interface (Development, Maintenance)

              30% Consulting (incl. Project Management, Development)

  • Use of ticketing system with access for our IT Expert, option interface/ access to our internal JIRA ticketing system


Legal entities, domestic and foreign companies, having experience with the implementation of projects similar in nature to the subject of the Tender, which are allowed by the legislation of EU to perform their activities in Austria, may take part in the tender.

LUKOIL reserves the right to change any and all terms and conditions provided here without prior notice.